🔒 Privacy Policy for NO-AGENT

This Privacy Policy governs the manner in which the NO-AGENT – Real Estate Property Buy-Rent-Sell mobile application (the "App"), its associated website, and the backend services (collectively, "NO-AGENT") collects, uses, maintains, and discloses information collected from users (each, a "User") of the NO-AGENT platform.

The App and its services are provided by ZAGASOFT TECH PVT LTD ("we," "us," or "our").

1. Information We Collect

We may collect and process the following categories of information about you:

A. Personal Identification Information (PII)

This is collected when a User registers an account, posts a listing, uses the real-time chat, or purchases a subscription.

• Account Data: Name, email address, phone number, and a secure password (hashed).
• Social Login Data: If you use Google or Facebook login, we access your name and email address from those services.
• Profile Data: Profile picture, and agency/broker information, if applicable.

B. Property Listing Information

Data you explicitly provide to be publicly displayed on the platform.

• Property location, address, price, description, images/media, and property specifications (e.g., bedrooms, amenities).

C. Transaction and Payment Information

When purchasing paid listings or subscriptions:

• We use third-party payment gateways (e.g., PayPal, Stripe, Razorpay) to process payments. We do not store your full credit card details. The payment processor provides us with transaction details, such as the type of payment method, date, and amount.

D. Location Information

• Geo-location Data: We collect your precise location (using GPS or network-based services) with your explicit consent to enable Location-based Search and accurately display properties on the Interactive Property Map View.
• General Location: We collect general location information (e.g., city, country) for analytics and service optimization.

E. Communication Data

• Real-Time Chat: Messages, images, and other content exchanged between users (buyers, sellers, and agents) through the real-time chat module are stored to facilitate communication and provide support.
• Email Notifications: We store records of email alerts sent to you.

F. Non-Personal Identification Information (Non-PII)

This information may be collected automatically when you interact with the App.

• Device Information: IP address, device type, operating system (iOS/Android), unique device identifiers, and mobile network information.
• Usage Data: Details of your interactions with the App, such as pages viewed, search queries, property listing analytics, time spent on the App, and features used (e.g., Wishlist & Bookmarks).
• Cookies/Tracking: We and our service providers may use cookies, web beacons, and similar technologies to enhance User experience and for analytics.

2. How We Use the Collected Information

We use the information we collect for the following purposes:

• To Provide Services: To create and manage your account, display property listings, and facilitate buy/rent transactions.
• Communication: To enable the Real-Time Chat Module, send Email Notifications and Firebase Push Notifications regarding messages, listing updates, and platform activity.
• Monetization & Transactions: To process payments for Subscription Packages and featured listings via secure payment gateways.
• Location-Based Services: To power Geo-location Based Search and display properties relevant to your area.
• Personalization: To personalize the User experience, improve the App's features, and recommend relevant listings.
• Security & Administration: To manage the platform via the Secure Laravel Admin Panel, enforce our terms, prevent fraud, and conduct internal analysis (Property Listing Analytics).
• Compliance: To comply with legal obligations and resolve disputes.

3. Sharing Your Personal Information

We do not sell, trade, or rent Users' PII to others. We may share information with:

• Other Users: Your profile name, picture, and contact information (if you choose to disclose it) will be visible to other Users to enable the Real-Time Chat and property inquiries.
• Service Providers: We may share information with trusted third-party vendors and service providers who help us operate our business, such as payment processors (Stripe, PayPal, Razorpay) and analytics providers (Google Maps API, Firebase). These parties are obligated to maintain the confidentiality of your information.
• Legal Compliance: We may disclose your information if required to do so by law, in response to a court order, or to protect our rights or the safety of others.

4. Your Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Access: The right to request copies of your personal data.
• Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion: The right to request that we erase your personal data under certain conditions.
• Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time (e.g., disabling location services).

To exercise these rights, please contact us using the contact information provided below.

5. Changes to this Privacy Policy

We have the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

6. Contacting Us

If you have any questions about this Privacy Policy, the practices of this App, or your dealings with this App, please contact us at:

*This document was last updated on: 20-11-2025*